Microsoft Teams Soft Phone – Configuration

  • Created:

    Updated: May 6, 2026

  1. Launch Microsoft Teams
  2. On the left-hand side of Teams look for Cisco Call

         ↑
    Ellipsis
  3. If the Cisco Call icon is not present, you will need to click the Ellipsis […] and search for Cisco Call
  4. Once added to your sidebar, open Cisco Call and you be asked to sign in
  5. Upon sign in, you will likely be asked a few times if you would like to use the Cisco Calling Dock
    (Feel free to test this feature out; We have found that most people prefer not to use it)
  6. After making a choice to use the dock or not, you will likely be met with a Windows UAC Prompt:
  7.  Select Cancel 
  8. You will then be taken to this screen:
  9. If you see the grey ‘Connecting…’ banner for more than ~15 seconds, we recommend the following:
    – Navigate to the ‘System Tray’ in the lower righthand side of the window desktop and locate Teams
    – Right click Teams and choose Quit


                              ↑
    System Tray
  10. Finally, relaunch Teams and you should be ready to make calls