Sometimes students and alumni will have trouble getting to the student email. This is usually for one or two reasons:
I’m on my.roanoke.edu and getting told “user does not have permissions to access this website”
This means that your My Roanoke password as expired. You can call the Helpdesk to get this reset or you can go straight to mymail.roanoke.edu and login with your email credentials as those do not expire like your My Roanoke password does.
I went to Outlook.com and it’s not letting me login/acting like I don’t have an email account:
Roanoke’s student email was upgraded by Microsoft in the summer of 2013 to be no longer on Outlook.com but Office 365. That means you can no longer login to e-mail via Outlook, Hotmail or other websites like you could in the past. You now need to go to mymail.roanoke.edu or through My Roanoke.
I went to mymail.roanoke.edu and it’s still not letting me login/acting like I don’t have an email account:
Does it say Outlook or Office 365 on the page you’re on? If it says Outlook the website address mymail.roanoke.edu got pointed to the wrong website which can happen when you’ve been to Outlook or Hotmail recently. Clear your browser history and then try going to mymail.roanoke.edu again. If you do not know how to clear your browser history here are some browser specific tutorials:
[standout-css3-button href=”http://windows.microsoft.com/en-us/windows7/how-to-delete-your-browsing-history-in-internet-explorer-9/”]Internet Explorer[/standout-css3-button][standout-css3-button href=”https://support.google.com/chrome/answer/95537?hl=en/”]Google Chrome[/standout-css3-button][standout-css3-button href=”https://support.mozilla.org/en-US/kb/remove-recent-browsing-search-and-download-history/”]Mozilla Firefox[/standout-css3-button]
If it does say Office 365 and it’s not letting you login then your password or username is incorrect. Make sure your username is firstname.lastname@example.org and that you are sure you’re using your email password. If you need your email password reset call the Helpdesk at 540-375-2225.