Setup Forgot Your Password on MyAccount.roanoke.edu

How to Configure your Profile

  • Go to Configure MyAccount option on www.roanoke.edu/it
  • Click on My Account
  • Enter your Roanoke College username and password
  • Click Next

Setting Up Security Questions

  • Answer Questions (must answer 2 out of the 5)
  • Click Finish

Adding  alternate email address or cell phone number to receive password notices:

  • To enter an alternate email address – your Roanoke email address is listed by default
    • Click Contact Details (across top bar)
    • Enter email address
  • Your cell phone number will populate from what is on record in the college’s database and must be updated through Human Resources for faculty/staff and the Registrar’s Office for students
  • NOTE – when password is within 30 days of expiring you will receive email notification at all alternate email addresses listed
  • NOTE – when use the “forgot your password” option, a temporary password will be texted to cell phone number on record and sent to alternate email addresses

How it works

  • “Forgot Your Password?” Link will appear:
    • Login page for MyRoanoke
    • Login pages for internal web applications on the Roanoke College web site
  • Click on “Forgot Your Password?” –> will be prompted for your username
  • One time password is texted to cell phone number on record and alternate email addresses on record
  • Enter the one time password

You will be prompted to enter a new password which allows you to access your Roanoke account

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