Similar Posts
Cisco Physical Phones – Transfer Calls
ByhelpdeskTo transfer a call to another user: Consultative Transfer: – While on the call, simply select the ‘Transfer‘ button (This will place the caller on a hold while you dial the desired user) – Next, enter the user’s phone number or extension you want the call transferred to. – Now, you may let the…
- faculty | Maroon Card | staff | students
Set-Up Multi-Factor Authentication
ByhelpdeskOpen an internet browser and navigate to https://www.roanoke.edu/MFASetup Log in with your Roanoke Email address “More info required” box will appear. Click “Next.” Use the drop-down menus to fill in your information and select your preferred authentication method. Click “Next.” a) If you are a student – the cell phone number on record with the…
Email Configuration on Mobile Devices
ByhelpdeskStudents, staff, and faculty will need their RC email address and password to set up email on their mobile devices. Below, you’ll find step-by-step instructions based on your device type (Apple or Android) and your preferred email app (your phone’s built-in Mail app or the Outlook app). For Apple Devices Adding an account within your…
- faculty | staff | Windows 11
Mapping a Network Drive in Windows 11
ByhelpdeskMapping a Network Drive for Windows 11: NOTE: If you are not on the Roanoke College network, you will not be able to map a network drive without being connected via VPN. Instructions for setting up VPN can be found here for Windows and here for Mac. 1. Open File Explorer 2. Right-Click “This PC”…
Accessing Technology from Off-Campus
ByhelpdeskConnecting to the Campus Network VPN: Choose the instructions that match the operating system for your home computer. These are the instructions for a one-time install of VPN. Once installed, you can click the FortiNet VPN desktop icon and click “Connect” to make a VPN connection. Windows VPN Instructions Apple Mac VPN Instructions Apple iOS…
Connecting an Echo Dot to the WiFi
ByhelpdeskConnecting to WiFi on an Echo Dot Make sure you have the Amazon Alexa app installed on your mobile device Sign in on the app with your Amazon account It will open to a screen with two options, choose “Setting up an Amazon Echo” Choose Echo Dot Choose the appropriate generation of your Echo Dot…






