Cisco Physical Phones – Transfer Calls

To transfer a call to another user:

1. Consultative Transfer:
   – While on the call, simply select the ‘Transfer‘ button
     (This will place the caller on a hold while you dial the desired user)
   
   – Next, enter the user’s phone number or extension you want the call transferred to.

   – Now, you may let the user know that you will transfer a call to them.

   – Finally, press the transfer button a final time then, you may hang up the phone.

2. Cold transfer:
   – While on the call, simply select the ‘Transfer‘ button
    (This will place the caller on a hold while you dial the desired user)

   – Next, enter the user’s phone number or extension you want the call transferred to.

   – Lastly, quickly select the transfer button a second time and hang up.
     (This will transfer the call immediately without any warning)