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Mapping a Network Drive on a Mac
ByhelpdeskIf you are not on campus, you must first be connected to the college network via VPN. Click here for instructions on setting up VPN on your Mac. 1. Click anywhere on your desktop. The top notification bar should now say finder next to the apple. 2. On the notification bar, click “Go”, then, connect…
Cisco Physical Phones – Transfer Calls
ByhelpdeskTo transfer a call to another user: Consultative Transfer: – While on the call, simply select the ‘Transfer‘ button (This will place the caller on a hold while you dial the desired user) – Next, enter the user’s phone number or extension you want the call transferred to. – Now, you may let the…
- Applies to | faculty | staff
VPN Instructions for Windows
ByhelpdeskFortiClient VPN for Windows Step 1: Instructions on how to reach the download page here Step 2: (In Chrome) In the lower left corner of your screen, a .exe file will download. Click on the file to open it. Note: You may be asked if you would like this to…
Setting Up Showtime Anytime
ByhelpdeskNote: In order to use this service, you must be a currently enrolled student living in campus housing in the current semester. If you need assistance, please contact the Helpdesk at 540-375-2225 or helpdesk@roanoke.edu Via Showtimeanytime.com Go to showtimeanytime.com Select LOG IN from the top right corner Click SEE ALL PROVIDERS and select APOGEE from…
Connecting a Google Home to the WiFi
ByhelpdeskConnecting a Google Home Mini to Wifi Make sure you have the Google Home app downloaded onto your mobile device After installing the app, your phone will need to be on MaroonTvGaming throughout the setup, and any time you are using the app after. In the app: “Welcome home” click “get started” Log in with…
- faculty | staff | Windows 11
How to Find Your Computer Name
ByhelpdeskHow to find Your Computer Name: PC: On the Taskbar at the Bottom of your Desktop, type into the search bar the word “About” The Start Menu will display relevant apps and services above Click on About your PC Your DEVICE NAME will be displayed in the center menu:






