Support resources for Windows, macOS, browsers, and device-specific configurations
Browsers store information in order to make accessing the page easier the next time you visit it, however this can often cause problems when a page makes a change. In order to fix this, you can clear out your browser history. Click on the three dots in the upper right corner Select History from the drop…
Printable Instructions are here: [standout-css3-button href=”https://helpdesk.pages.roanoke.edu/wp-content/uploads/sites/13/2014/08/SAMSUNG-Office-365-instructions-With-Screen-Shots.pdf”] CLICK HERE [/standout-css3-button] Full Instructions: Go to “Settings” Scroll down to and select “Accounts”. The “Accounts Screen” will appear. Now you are ready to add your Office 365 account: Select “Add Account” Scroll down to “Microsoft Exchange ActiveSync” or “Corporate” if Microsoft Exchange ActiveSync is not listed. If you are…
Students, staff, and faculty will need their RC email address and password to set up email on their mobile devices. Below, you’ll find step-by-step instructions based on your device type (Apple or Android) and your preferred email app (your phone’s built-in Mail app or the Outlook app). For Apple Devices Adding an account within your…
When you are using your computer, there are many options for what web browser you would like to use. However, if you have a desktop shortcut to a link, or click on a link in an e-mail, it will automatically open in your default browser. For programs such as Colleague(Datatel), you must use Internet Explorer…
Roanoke College Remote Computing RCRC provides the ability to remote into an on-campus lab computer from your own device from anywhere in the world. This gives you the ability to use software that is only available on campus while you are at home, in your dorm, or out of town. RCRC is accessed via your…
If you are not on campus, you must first be connected to the college network via VPN. Click here for instructions on setting up VPN on your Mac. 1. Click anywhere on your desktop. The top notification bar should now say finder next to the apple. 2. On the notification bar, click “Go”, then, connect…
Creating a URL shortcut for Mac 1. Open Safari and go to the address you desire. Drag the “favicon” next to the address to the desktop. If you want it to open in something other than Safari: Right click and hover over Open With Select “other” Make sure it is on “All Applications” not “Recommended…
[vimeo 98749634 w=800 h=450] Sometimes you’ll need to create shortcuts to websites like Datatel. This is very easy to do just follow the instructions below. To put this on your desktop, right-click anywhere on the desktop and choose “New” Then choose “Shortcut”. Then copy and paste the url you’re creating a short cut to in the…