For Current Faculty, Staff, or Students, you can reset your password at: https://myaccount.roanoke.edu

• For Alumni, Retirees, Student Worker Accounts, or Generic Department Accounts, you can reset your password at: https://mysignins.microsoft.com
• Please keep in mind that your Roanoke email and your MyAccount passwords are the same. Updating your MyAccount password will update your Inquire password and your email password.

Navigating MyAccount

• Go to “myaccount.roanoke.edu” in a browser or by clicking the “Forgot my password” link at “roanoke.edu/it”
• Click on the “Reset Password” button
• Sign in using your Roanoke College username and password you were provided with.
  • Sign in using just your username, NOT your full email address.
• You will then be sent an SMS to the phone number we have on file for you. (This can be changed by contacting the registrar’s office)
• Once you have entered your “One Time Password” that was sent to your phone number or secondary email, you will be able to reset your password.
  • You will only be able to create a new password if it meets all of the following requirements:
    • It must be at least 12 characters long
    • It must include at least one number
    • It must include at least one special character (such as !, @, #, etc.)
    • It cannot contain any part of your name, any Roanoke-related words (such as “Roanoke” or “Maroon”), or be a password you have used before
      • If your new password does not meet these requirements, you will not be able to reset it.

First Time Changing Your Roanoke College Account Password?

• Go to “myaccount.roanoke.edu”
• Click on the “My Account” button
• Sign in using your Roanoke College username and password you were provided with.
  • Sign in using just your username, NOT your full email address.
• You will then be sent an SMS to the phone number we have on file for you. (This can be changed by contacting the registrar’s office)
• Once you have signed into MyAccount for the first time, you will be prompted to provide a secondary email address.
  • This is so that you can receive one-time passcodes to an email address you do have access to in case you are locked out of your Roanoke College email.
  • PLEASE DO NOT ENTER YOUR ROANOKE COLLEGE EMAIL. In the case of your password expiring, you may not be able to access that email address until after you have changed your password!
• After that, you are now done configuring MyAccount! Please look below for instructions on adding additional authentication methods, such as additional phone numbers for SMS or email accounts for the one-time passwords.

Adding Alternate Email Address and/or Phone Numbers to Receive Password Notices

• Go to “myaccount.roanoke.edu” In a browser, or by clicking the “Forgot my password” link at “roanoke.edu/it”
• Click on the “My Account” button
• Sign in using either an SMS code sent to the phone number we have on file for you or receiving an OTP sent to the email you provided upon your first time setting up your account.
• Once you have signed in, you will see the page below. Please select “My Credentials” on the left side bar.

• SMS Numbers
  • This is where you can add SMS numbers to receive passcodes. All you need to do is select “New Number” in the bottom right and enter and validate the number. Then, from then on when using MyAccount, you can select either this number or the original number the school has on file for you.
  • NOTE: Entering a number here does not add this number anywhere else in the school’s system. You would still need to contact the correct office to update that.
• Email Addresses
  • Here, you can enter another secondary email address to receive one-time passwords. This is not required, as you would have already had to provide one on first time set up.
• TOTP Authenticators
  • We are not currently utilizing this functionality, so this tab may be ignored.