If you need to change your Roanoke College account password and it has not expired, you can do so in the MyRoanoke portal.
Log in to MyRoanoke portal and follow these instructions:
Students and Alumni, please keep in mind that your Roanoke email and your MyRoanoke password are two separate passwords. If you change one, it will not update the other. Updating your MyRoanoke password will update your Inquire password. If you need to update your email password, follow these instructions.
1. Go to the top of your screen and click on your name.
2. A menu will drop down and select “Change Password”:
3. Follow the prompts on the next page to change your password. Remember that your password cannot be one that you have used recently; needs one uppercase letter; one lowercase letter; one special character or number; cannot be your first or last name; and cannot contain the word “Roanoke”. If the password does not fit the criteria, the new password will not be accepted.
If your Roanoke College account password has expired you can do one of three things:
Call the Helpdesk at 540-375-2225. The Helpdesk can reset your password for you over the phone. Passwords cannot be reset over email or support tickets for security reasons. The Helpdesk is open Monday through Friday 8am to 5pm. If you are abroad, the Helpdesk can set up a Skype appointment to reset your password.
Go to a lab or office computer on campus and login with your old password; you will be prompted to create a new password.