How to Make Cisco Calls in Teams (Windows)

1. Make Sure You Have Access

You need:

• A work account with calling enabled
• Cisco integration set up by IT (Webex Calling)

This usually appears inside:

• Microsoft Teams
• With Cisco integration like Webex Calling

If you don’t see a dial pad, your admin may not have enabled calling yet.

2. Open the Calling Interface in Teams

1. Open Microsoft Teams
2. Look at the left sidebar
3. Click “Calls”

If you don’t see it:

• Click “…” (Get more apps)
• Search for Cisco Call or Cisco-related app (like Webex)

3. Use the Dial Pad

Inside the Calls section:

1. Find the Dial Pad     
2. Enter:
   • Internal extension (e.g., 2345)
   • Full number (e.g., +1 540-xxx-xxxx)
   • By name (e.g. Clark Kent)
3. Click the Call button
4. If Cisco Webex Is Embedded

Some setups use Cisco directly inside Teams via an app:

• Look for Webex Call or Cisco Call
• You may see:
  • “Make a Webex Call”
  • “Call via Cisco”