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  • faculty | Office Phones | staff

    Cisco Physical Phones – Transfer Calls

    Byhelpdesk November 8, 2023July 22, 2026

    To transfer a call to another user: Consultative Transfer: – While on the call, simply select the ‘Transfer‘ button   (This will place the caller on a hold while you dial the desired user) – Next, enter the user’s phone number or extension you want the call transferred to. – Now, you may let the…

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  • Uncategorized

    Ingeniux – In-Context Editing

    Byhelpdesk September 18, 2023July 22, 2026

    In addition to Index and Form editing. Ingeniux offers In-Context Editing. Where you can edit your page while seeing what it looks like on the live website. Ensure the page is check out to you. To start, click the In-Context button from Edit Mode Find the content you want to edit. Edit the content. Finish,…

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  • Ingeniux

    Ingeniux – Clear Empty Content Blocks

    Byhelpdesk September 18, 2023

    On some Inside Roanoke pages, you may get an error about an Empty Content block when trying to check a page in. The error will look like this: To resolve this error, you will need to find and clear any Content Elements. The best way to find these is to use the Form view in…

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  • Ingeniux

    Ingeniux – Create a New Virtual Link Component

    Byhelpdesk September 14, 2023

    From the “Site” Tab Use the Tree Icon to Open the Site Tree Navigate to where you want the new page. For Example – Ingeniux CMS ➔ Site ➔ Home ➔ Inside ➔ Academic Grants ➔ External Funding Right Click and Select “New Component” Under “Name” type the name of your new page Leave “Select…

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  • Uncategorized

    Ingeniux -Assets

    Byhelpdesk September 12, 2023

    In Assets, you can upload, edit, delete, and resize both Images and Documents. Be sure images go in the Images Directory and Documents in the Documents Directory. Note that greyed-out areas are not accessible to you.  

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  • Uncategorized

    Ingeniux – Site

    Byhelpdesk September 12, 2023

    In the Site tab, you can see and edit pages. Pages you can’t edit are greyed out; pages you can edit are not greyed out. Click the Site Hierarchy Icon (Top Left) to see the “Site Tree.” Note: Click Ingeniux CMS – Site – Home – Inside to see all the pages in Inside Roanoke….

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  • Uncategorized

    Ingeniux – Dashboard

    Byhelpdesk September 12, 2023

    In the Dashboard, you can create new pages, see what pages are checked out to you, and go to and add Favorite pages. Add a Favorite Click Favorites Type xID or Name of Page Click the Page to Add it. Remove a Favorite Click Favorites Click the × next to the page or asset  

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  • faculty | Guests | Parents | staff | students | Wireless

    Get Connected! to MaroonTVGaming

    Byhelpdesk August 8, 2023

    Get Connected! Connect Your Phone or Computer Students: Use your Roanoke credentials to connect your phone or computer to the RCStudent WiFi network. WiFi Instructions for Apple Devices WiFi Instructions for Android Devices Connect a Gaming Device, Smart TV, or Streaming Device Devices such as gaming consoles, smart TVs, Amazon Echo, Roku, etc. cannot connect…

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  • Applies to | faculty | Maroon Card | staff | students

    eAccounts Mobile App Install

    Byhelpdesk May 26, 2023

    Users can access their Maroon card here  To learn more about how to use the Maroon Card on and around campus please visit our website page  To conveniently use your Maroon card around campus you will need to install and set up the eAccoutns app to add it to your Apple or Google wallet:  Click on the Apple AppStore or Google Play store  Search for Eaccounts Click to download App When you first…

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  • Android | Apple | faculty | staff | students

    Setting Up the Microsoft Authenticator App

    Byhelpdesk September 14, 2022July 27, 2026

    Part 1: Download the Microsoft Authenticator App from your device’s app store. Apple: Click Here  Android: Click Here Part 2: Setup the Microsoft Authenticator App Open the app, read the Your privacy matters screen, the tap I agree Tap Add work or school account Choose Add Account When prompted to choose an account type, choose…

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  • Roanoke College
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  • Equipment Request (CAP)
  • Support
  • Resources
    • Ingeniux Training