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  • Alumni | Android | Applies to | faculty | iOS | staff | students

    How to Add Your Roanoke Email to your Phone or other Device

    Byhelpdesk May 22, 2026July 22, 2026

    On an iPhone (Apple Mail App) Open Settings Scroll down and tap Apps Tap Mail Tap Mail Accounts Tap Add Account Choose your email provider: Google (Gmail) Yahoo Outlook/Microsoft iCloud Other Enter your email address and password Tap Next Allow permissions if asked Make sure Mail is turned on Tap Save Your email should now…

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  • Applies to | faculty | staff | students | Wireless

    How to Connect a Windows Device to the Wireless Network

    Byhelpdesk May 22, 2026July 22, 2026

     Windows Devices Turn on your device and log in. Click the Network/Wi-Fi icon in the bottom-right corner of the taskbar. Make sure Wi-Fi is turned On. Select the name of the wireless network from the list. If you are Faculty or Staff, select the RCFacStaff option If you are a Student, Select the RCStudent option…

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  • Office Phones

    Microsoft Teams Soft Phone – Voicemail

    Byhelpdesk May 7, 2026July 22, 2026

    In this article we will cover: 1)  Interacting with received voicemails 2)  Recording a voicemail greeting 3)  Update voicemail PIN 1) Interacting with received voicemails: – When you receive a voicemail you will see an email arrive – The email will be from ‘webex_comm@webex.com‘ – Within the body of the email you will see who…

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  • Office Phones

    Microsoft Teams Soft Phone – Basic Functionality

    Byhelpdesk April 30, 2026July 22, 2026

    This is the home for your new Microsoft Teams soft phone 1. To make a call, you can simply type a user’s name just like you would for an email Alternatively, you can dial their full number or extension (You can use your mouse to select the numbers or type with the number keys) 2….

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  • Office Phones

    Microsoft Teams Soft Phone – Configuration

    Byhelpdesk April 29, 2026July 22, 2026

    Launch Microsoft Teams On the left-hand side of Teams look for Cisco Call      ↑ Ellipsis If the Cisco Call icon is not present, you will need to click the Ellipsis […] and search for Cisco Call Once added to your sidebar, open Cisco Call and you be asked to sign in Upon sign…

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  • faculty | staff | students

    Mathematica

    Byhelpdesk February 5, 2026July 22, 2026

    Mathematica at Roanoke College Eligibility Faculty, staff, and students are eligible to use Mathematica on campus or personal machines Agreement supports use of Mathematica in instruction and academic research Mathematica (desktop installation) Wolfram Mathematica excels across all areas of technical computing, including mathematical calculations, neural networks, machine learning, image processing, geometry, data science, visualizations, and…

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  • Applies to | Email | Mac | staff | Windows 11

    How to Access a Shared Mailbox

    Byhelpdesk November 17, 2025July 22, 2026

    For Windows Users When you are added as a member of a Shared Mailbox, the Classic Outlook desktop app will pick up that membership change and automatically add the Shared Mailbox to your Outlook profile, below your regular staff folders. You do not need to take any action to add the mailbox. Note, this is…

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  • Applies to | faculty | staff

    Personal Meeting Links in Teams

    Byhelpdesk October 3, 2025July 22, 2026

    Personal Meeting Links in Teams The equivalent of Zoom’s personal meeting space in Microsoft Teams is a Personal Meeting Room (also known as a personal meeting link or personal room), which you can create and share from the Teams Calendar by clicking “Meet Now,” then “Get a link to share”. This provides a stable, reusable…

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  • Uncategorized

    Secure Send Files – files.roanoke.edu

    Byhelpdesk September 19, 2025July 22, 2026

    Sending Files Roanoke College hosts a secure file transfer service that allows confidential information to be shared between two parties, typically to or from the College. Create a URL Go to https://files.roanoke.edu/ in your web browser. You will see a page with the following fields: Enter your email address in the required field. This can…

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  • faculty | staff

    How to Use Microsoft Teams

    Byhelpdesk January 24, 2025July 22, 2026

    New to Teams? We have written several guides to help you get started. MSTeams Quick Start Guide Teams – User Guide – A comprehensive 159 page user guide that covers the following topics: Chats Group Chats Notifications Teams Channels Calls Files Loop Components Meetings Recording Options Webinars Town Halls Troubleshooting You can Book Training for…

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  • Roanoke College
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    • New Employee Account Request
  • Equipment Request (CAP)
  • Support
  • Resources
    • Ingeniux Training