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  • Windows 11

    How to Install SPSS (Windows)

    Byhelpdesk March 30, 2020September 18, 2026

    Installing SPSS for home use (Windows) Navigate to the software downloads page: roanoke.edu/softwaredownload Scroll down to the SPSS section and click on SPSS for Windows   This will download a .zip file, containing the installer for SPSS. Wait for this to finish downloading.  Once it has download, click the download in on your browser screen…

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  • Windows 11

    How to Find Your Computer Name

    Byhelpdesk March 18, 2020September 17, 2026

    How to find Your Computer Name: PC: On the Taskbar at the Bottom of your Desktop, type into the search bar the word “About” The Start Menu will display relevant apps and services above Click on About your PC Your DEVICE NAME will be displayed in the center menu:

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  • Office Phones

    Cisco Physical Phones – Access and Update Voicemail

    Byhelpdesk March 18, 2020September 17, 2026

    Access Voicemail and Update Voicemail Greeting (on your phone) On your physical phone, press the ‘Favorite’ key  and the voice prompt will guide you through the steps. One of the first steps will be updating your voicemail PIN from the default assigned PIN. The default PIN on the new system has been set to 080706….

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  • VPN & Remote Access

    Accessing Technology from Off-Campus

    Byhelpdesk March 10, 2020September 17, 2026

    Connecting to the Campus Network VPN: Choose the instructions that match the operating system for your home computer. These are the instructions for a one-time install of VPN. Once installed, you can click the FortiNet VPN desktop icon and click “Connect” to make a VPN connection. Windows VPN Instructions Apple Mac VPN Instructions Apple iOS…

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  • Windows 11

    Adding Email Signature Cards on Windows

    Byhelpdesk December 12, 2019September 18, 2026

    You can retrieve your Email Signature at: https://itweb.roanoke.edu/app/signature  Be sure to log in, search your name, and click “Retrieve Information”. Make sure the fields display the correct information, then click “View Signature”. Once you have your signature for the link above, follow these instructions to add it to Outlook: Click anywhere on the page, then click Ctrl +…

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  • Apple

    Adding Email Signature Cards on Mac

    Byhelpdesk November 26, 2019September 18, 2026

    Adding a Signature Card on Mac Outlook   You can retrieve your Email Signature at: https://itweb.roanoke.edu/app/signature  Be sure to log in, search your name, and click “Retrieve Information”. Make sure the fields display the correct information, then click “View Signature”. Click anywhere on the page, then click Cmd + A to select all.  Then, hit Cmd +…

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  • Ingeniux

    Insert an Anchor Link (For a Table of Contents)

    Byhelpdesk September 24, 2019

    Anchor links will take you to a specific part of a document. It is a two-step process, first create the anchor, then create a link to that anchor. Create the Anchor Hightlight the word or words you want to be the Anchor Right click and select Anchor. Type the text you want and click OK….

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  • Network & Connectivity

    How to Download FortiClient VPN Application

    Byhelpdesk August 15, 2019September 17, 2026

    Navigate to the Fortinet Product Downloads and Free Trials webpage. Scroll down to FortiClient VPN and select the red Download button under your preferred operating system.   Current Version: 7.06.0290 For further instructions on setup, select one of the following:

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  • Android

    VPN Instructions for Android Devices

    Byhelpdesk August 15, 2019September 18, 2026

    FortiNet VPN (Android) 1. Open the Google Play Store 2. Search for “FortiClient 6.0” 3. Choose the app that appears under the search 4. Click “Install” 5. When the install is complete, click “Open” to open the FortiClient app 6. Click “OK” 7. Click “Allow” 8. Click “Allow” 9. Name your configuration based on how…

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  • Windows 11

    Mapping a Network Drive in Windows 11

    Byhelpdesk August 15, 2019September 18, 2026

    Mapping a Network Drive for Windows 11: NOTE: If you are not on the Roanoke College network, you will not be able to map a network drive without being connected via VPN. Instructions for setting up VPN can be found here for Windows and here for Mac. 1. Open File Explorer 2. Right-Click “This PC”…

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