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  • iOS

    VPN Instructions for IOS Devices

    Byhelpdesk August 15, 2019September 18, 2026

    FortiNet VPN (iOS) 1. Open the App Store 2. Search for “FortiClient 6.0” 3. Choose the app that appears under the search 4. Click “Get” 5. When the install is complete, click “Open” to open the FortiClient app 6. Click “I accept” 7. Click “OK, got it” 8. Click “Allow” 9. Use Touch ID or…

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  • Apple | Mac

    VPN Instructions for Mac

    Byhelpdesk August 15, 2019September 18, 2026

    Downloading FortiNet VPN for MacOS Step 1: Instructions on how to reach the download page here Step 2: This will start a download on the right-hand side of your dock. Click the download to open. Step 3: Double-click the cardboard box to Install Step 4: This will open an installation wizard. Click Continue > Continue…

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  • Uncategorized

    VPN Instructions for Windows

    Byhelpdesk August 15, 2019September 18, 2026

    FortiClient VPN for Windows Step 1: Instructions on how to reach the download page here           Step 2: (In Chrome) In the lower left corner of your screen, a .exe file will download.  Click on the file to open it. Note: You may be asked if you would like this to…

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  • Apple | Windows 11

    Remote Desktop Connection from Off-Campus (Through VPN)

    Byhelpdesk August 15, 2019September 18, 2026

    Preparation (on your office computer) First you will need to know the name of your office computer. Right click on This PC which should be found on the desktop Then click “Properties” Scroll down till you see “Full Computer Name” Look to the right and you will see the full computer name It should look…

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  • WiFi

    Connecting a Google Home to the WiFi

    Byhelpdesk May 17, 2019September 18, 2026

    Connecting a Google Home Mini to Wifi Make sure you have the Google Home app downloaded onto your mobile device After installing the app, your phone will need to be on MaroonTvGaming throughout the setup, and any time you are using the app after. In the app: “Welcome home” click “get started” Log in with…

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  • WiFi

    Connecting an Echo Dot to the WiFi

    Byhelpdesk December 19, 2018September 18, 2026

    Connecting to WiFi on an Echo Dot Make sure you have the Amazon Alexa app installed on your mobile device Sign in on the app with your Amazon account It will open to a screen with two options, choose “Setting up an Amazon Echo” Choose Echo Dot Choose the appropriate generation of your Echo Dot…

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  • Ingeniux

    How to Publish in Ingeniux

    Byhelpdesk November 13, 2018

    How to Publish. From any page or asset, click “Publish” Then select “Site” In the window that pops up, click “Production” as the target Click the “Incremental” Button.

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  • WiFi

    Wireless Internet for Guests of Roanoke College

    Byhelpdesk April 19, 2018September 17, 2026

    What is Roanoke College’s MaroonGuest WiFi Network? Roanoke College has installed secure WiFi access points in all campus buildings. If your device is WiFi enabled, you can connect to the internet wirelessly while you are on campus.  How do I access MaroonGuest? After a guest goes through a brief authentication process Roanoke College’s MaroonGuest WiFi network allows access to outside internet resources.  What equipment do…

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  • Uncategorized

    Getting Started with Colleague UI5

    Byhelpdesk February 2, 2018September 18, 2026

    Colleague UI5 does not contain any new features, but rather an entirely new look and feel to it. UI5 does not use Microsoft Silverlight, so it can be used in Google Chrome or Mozilla Firefox without problem. Direct link to Colleague UI5 Important Things to Note: All keyboard shortcuts are the same as in UI4….

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  • Accounts & Access

    Changing Your Roanoke College Account Password

    Byhelpdesk January 11, 2018September 17, 2026

    For Current Faculty, Staff, or Students, you can reset your password at: https://myaccount.roanoke.edu For Alumni, Retirees, Student Worker Accounts, or Generic Department Accounts, you can reset your password at: https://mysignins.microsoft.com Please keep in mind that your Roanoke email and your MyAccount passwords are the same. Updating your MyAccount password will update your Inquire password and your email…

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  • Roanoke College
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  • Equipment Request (CAP)
  • Support
  • Resources
    • Ingeniux Training